helloPay provides online payment services that allow any business or individual with an email address to securely, conveniently and cost-effectively send and receive payments online. It is legally established as HELLOPAY SINGAPORE PTE. LTD, 8 Shenton Way, #43-01 AXA Tower, Singapore - 068811.
1. Ease of Use: Unlike other e-wallets, helloPay has the advantage of looking like a normal payment gateway to the end customer, with no need to register or top up the e-wallet beforehand.
a. Even without registering, the customer can pay using almost all payment methods.
b. If the customer decides to register, he can pay using his email address or mobile number and a password, without having to enter his payment details again. If there is not enough e-money within the customer's e-wallet, helloPay will automatically debit the difference from the customer's registered means of payment.
2. New Payment Methods: helloPay will continue to integrate new payment methods, such as voucher systems, scratch cards, mobile top ups etc.
3. Loyalty Program: helloPay can support merchants’ loyalty and in-store credit programs, allowing customers to generate points and credit. This can also be combined with a merchant’s cash back program.
helloPay is committed to use the best commercially available technology and procedures to protect the security of your online transactions. Please feel free to Contact Us, if you have any further questions.
helloPay offers an affordable and transparent fee structure that adjusts to your individual business needs as you grow. Our price plans are easy to understand, and there are no hidden charges. To find out more, please visit our ‘No Hidden Charges’ page.
To give you every confidence as a merchant that helloPay handles your confidential information sensitively and for your own security, helloPay conducts a Merchant Due Diligence check on all newly registered merchants. The security of your business and of your customers is of the highest importance to us.
To check your data, we require the following documents:
• A copy of a form of photo ID (e.g. ID card) for all managing directors with more than a 25% share in the company.
• A copy of the commercial register statement or the trade licence.
• An electricity, gas or telephone bill or alternatively an account or credit card statement from within the last three months.
Please send these documents to our compliance team in electronic format straight after registering. In doing so, please quote your helloPay Merchant ID in the subject line.
You can find your Merchant ID and username at the top right of your helloPay Merchant Service Area.
There are certain circumstances under which it is not possible for a working relationship to be created between you as a merchant and helloPay. In such cases, you would be rejected by helloPay on the basis of our Merchant Acceptance Policy.
Click here for a precise overview of our merchant acceptance policy. If you have any questions, please do not hesitate to contact our compliance team.
The security deposit is contractually negotiated and determined. It is used to protect you against a negative account balance and ensure that sufficient funds are available in the event of rejected direct debits or credit card chargebacks.
To log in to your merchant account, you need your username and password. If you have both of these, you can log in via the ‘Login’ button at the top right of our website.
How can I test the interface without charging my buyer account?
Please see our Integration Guide for more details.
Unfortunately, it is not possible to have two accounts with the same email address and mobile number.
However, an account can be both a personal AND a merchant account at the same time, so the income generated can be used as eMoney. This is useful for small merchants in particular. Small merchants may want to pay their suppliers directly with helloPay, using money generated from sales. We recommend setting up two separate accounts with different credentials for larger firms.
The ‘My Transactions’ tab provides you with an overview of the current sales revenue for a specific calendar month. You can also select a specific date range to review a particular set of transactions.
If you no longer wish to work with helloPay, you can terminate your contract in writing using the contact form, subject to the contractually agreed notice period. Please ensure that you provide your helloPay merchant ID, customer number or login so that we can find your account.
Even after terminating your contract, you may still receive e-mail notifications about your account balance or invoices. We are obliged to send you this information for up to six months after your account is closed.
All the costs that you incur in relation to helloPay’s payment processing are contractually agreed. You can find these costs in our terms and conditions.
These costs are agreed between you as a merchant and helloPay and therefore should not be transferred to your customers. If you have any questions, please do not hesitate to contact us via our service area.